Complete Guide

Telehealth Visits

Your Complete Patient Guide

What Is Telehealth?

Telehealth (or telemedicine) provides healthcare services remotely using video calls, phone calls, or secure messaging. It's convenient, effective for many conditions, and saves travel time. While not appropriate for all medical needs, telehealth can effectively handle routine care, follow-up visits, mental health services, and more.

Telehealth expanded dramatically during COVID-19 and is now a standard part of healthcare delivery for many types of appointments.

Telehealth Uses

Routine follow-up appointments

Medication management

Mental health therapy

Dermatology (skin conditions visible on camera)

Post-hospitalization check-ins

Second opinions

Nutrition counseling

Urgent care (some conditions)

Telehealth Platforms

Video Visits

Face-to-face via secure video

✓ Most comprehensive telehealth option. Allows visual examination and conversation.

Phone Visits

Audio-only consultation

✓ Simpler technology requirements. Effective for many types of appointments.

EHR Portal Messaging

Secure messaging through patient portal

✓ Asynchronous communication. Good for simple questions, test results, prescription refills.

Remote Monitoring

Home devices transmit data

✓ Blood pressure monitors, scales, glucose meters send data to providers. Particularly useful for chronic disease management.

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Common Symptoms

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Warning Signs (Seek Care)

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Preparing for Your Telehealth Visit

Schedule the Appointment

Your doctor's office will set it up. They'll send instructions for the specific platform they use.

Test Technology in Advance

Download the app or test the link. Test your camera, microphone, and internet connection before the visit.

Prepare Your Information

List your symptoms, current medications, vital signs if you have them, and questions for your doctor.

Find a Private Space

You'll need privacy for your conversation. Ensure you won't be interrupted during the visit.

Have Relevant Records Available

Have your medication list, recent test results, or other relevant information ready to reference or share.

Join the Session Early

Participate Actively

Video visits are real interactions. Describe your symptoms clearly, ask questions, engage as you would in person.

Follow Up as Needed

Prescriptions will be called in. Lab orders will be sent. Follow up tests or in-person visits as recommended.

Telehealth Facts

📊

80%

Of patients are satisfied with virtual visits

📊

60%

Of primary care visits can be done via telehealth

📊

40%

Time savings from no travel and waiting rooms

Frequently Asked Questions

What medical conditions can be treated via telehealth?

Many! Colds, flu, allergies, rashes, medication management, mental health, follow-up visits, second opinions, urgent care needs, and more.

What if I need an exam or lab work?

Your doctor may order labs to be done locally. Some exams require in-person visits. Telehealth may be combined with in-person care.

Is telehealth covered by insurance?

Yes! Most insurance covers telehealth similarly to in-person visits. Many waived cost-sharing during COVID. Check your specific plan.

What technology do I need?

Smartphone, tablet, or computer with camera and microphone. Reliable internet connection. Some platforms work via phone only.

Is telehealth private and secure?

Yes! Telehealth platforms must meet privacy regulations (HIPAA). Sessions are encrypted and secure, similar to banking security.

What if the technology doesn't work?

Have a backup plan (phone). Don't be discouraged—technical difficulties are common. Your doctor's office will help troubleshoot.

Can I get prescriptions through telehealth?

Yes! Doctors can send prescriptions to your pharmacy. Controlled substances may have special rules but many medications can be prescribed.

Is telehealth as good as in-person?

For many conditions, yes! Some situations require in-person care. Your doctor will recommend telehealth when appropriate and in-person when needed.

Can I choose between telehealth and in-person?

Yes! Many offices now offer both. Choose what works for each appointment. Some visits work well remotely; others need in-person care.

Will I still need to go to the doctor sometimes?

Yes! Telehealth complements, doesn't replace, in-person care. Physical exams, some tests, and procedures require in-person visits.

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